Refund policy

At Mavrone, we want you to be genuinely happy with what you order. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with all original packaging and tags intact. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@mavrone.co.uk. Please note that returns will need to be sent to the following address:

Mavrone
16 St Martin Street, PE1 3BD, PETERBOROUGH.

United Kingdom

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mavrone.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and safety reasons, we do not accept returns on personal care items that have been used or opened (such as tweezers, nail tools, or cuticle cutters once removed from their sealed packaging). Unused, unopened grooming tools in their original packaging remain fully eligible for return under our standard 30-day policy.

We also do not accept returns on custom or personalised orders, or on sale items and gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your right to cancel (UK customers)
In line with the Consumer Contracts Regulations 2013, UK customers have the right to cancel an order within 14 days of receiving it, without needing to give a reason. This is in addition to, not instead of, our standard 30-day return policy above.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unused, unopened, and in its original packaging, with proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at hello@mavrone.co.uk.