Shipping policy

Shipping Policy

Processing Time

Orders are typically processed and dispatched within 2–3 business days of purchase. During busy periods, processing may take slightly longer — we'll notify you if there's any significant delay.

Delivery Times

Once dispatched, orders are typically delivered within 3–7 business days across the UK, depending on your location and the courier used. Delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Any applicable free shipping thresholds will be clearly displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available, so you can follow your delivery.

Delays

While we work hard to ensure timely delivery, Mavrone is not responsible for delays caused by courier services, customs, extreme weather, or other circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.

Damaged or Lost Items

If your order arrives damaged, or if it doesn't arrive at all within a reasonable timeframe, please contact us at hello@mavrone.co.uk as soon as possible so we can help resolve the issue.

International Shipping

At this time, Mavrone ships within the United Kingdom only. We may expand to international shipping in the future — please check back or contact us for updates.

Contact Us

For any shipping questions, reach us at:

Mavrone
hello@mavrone.co.uk